Community Outreach Center opens in Louisville for those impacted by UPS plane crash

LOUISVILLE, Ky. (WDRB) -- A new resource center is open in Louisville to help those still feeling the impacts of the deadly UPS plane crash.

From mental and physical health to language barriers and insurance help, the Community Outreach Center was set up to provide resources in one place following the tragic Nov. 4 crash near Louisville's airport.

"We want to be able to meet someone's individual needs and make sure that they're connected to someone that they can trust," Jean Romano, with Seven Counties Services, said.

Seven Counties, which provides mental and behavioral health assistance, is one of several organizations set up in the new Community Outreach Center, located at 200 High Rise Drive off Fern Valley Road. The groups are providing information and various resources for those needing help in the aftermath of the crash.

"We're offering support for individuals who may have been affected in some way by the plane crash," Romano said. "Whether it was they were an active part of the scene, or just the distress of knowing a tragedy like this has happened in our community."

Romano said their purpose at the outreach center is to help people talk to someone face-to-face, as well as remind them they can call the 988 hotline if they need help.

For those who may face language barriers, Lucé is also on-site at the outreach center.

"Being here, we want the families to walk in and see a Hispanic person that they can go to and not be afraid," Milena Waltrip, executive director of Lucé, said. "Our goal is to be here not only to break that barrier when it comes to language, but the cultural barrier as well."

Access to the outreach center is by appointment only. Appointments can be made by clicking here and filling out the form, or by calling (502) 473-5271. It's open from 9 a.m. to 7 p.m. every day but Sunday. City leaders said the center will be open as long as community members need help.

"No matter who you are, what language you speak, you can come here to the Community Resource Center and these will be an option for you, and no matter what you need we can get you connected," Monica Harkins, with the Louisville Metro Emergency Management Agency, said.

Family Health Centers is also there for those with physical health needs.

Metro EMA is looking for more organizations or nonprofits to bring resources to the center. Those interested can also call (502) 473-5271.

In addition to the outreach center, the city launched a call center Tuesday to help those impacted by the UPS plane crash access resources.

Those needing assistance can call (502) 473-5271 from 7 a.m. to 9 p.m. every day except Sundays.

Fourteen people, including the three pilots aboard the plane, were killed when the McDonnell Douglas MD-11, built in 1991, went down around 5:15 p.m. Nov. 4 after its left wing caught fire. The plane was fully loaded with fuel for the nine-hour flight to Honolulu from UPS Worldport.

UPS released the identifies of the three pilots on board: Capt. Richard Warternberg, First Officer Lee Truitt and International Relief Officer Capt. Dana Diamond.

The remaining 11 victims were identified Wednesday.

The 14 victims are: (Click on highlighted names for final arrangements)

Capt. Dana Diamond, 62
Capt. Richard Wartenberg, 57
First Officer Lee Truitt, 45
Angela Anderson, 45
Carlos Fernandez, 52
Louisnes Fedon, 47
Kimberly Asa, 3 (granddaughter of Louisnes Fedon)
Trinadette "Trina" Chavez, 37
Tony Crain, 65
John Loucks, 52
John Spray Jr., 45
Matthew Sweets, 37
Ella Petty Whorton, 31
Megan Washburn, 35

UPS said Wednesday that it will cover the cost of funeral expenses for the victims of the crash. According to Greenberg, UPS is in direct contact with each of the families.

Following the crash, Kentucky Gov. Andy Beshear reactivated the Team Kentucky Emergency Relief Fund like the one in place for previous disasters, including floods and tornadoes.

Louisville Metro Police posted a warning on social media that scammers are already taking advantage and are contacting families demanding "thousands of dollars."

Greenberg also suggested that people impacted by the crash or that may experience a mental health crisis can utilize the national 988 hotline. Greenberg said counselors are also available through the Office of Violence Prevention at (502) 574-6949.

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