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Utility line hits are piling up this summer in Indiana and Kentucky, and questions are mounting about who residents should contact when repeated violations occur.
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The final impact on utility bills remains to be seen.
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Local customers had their concerns heard in front of the Indiana Utility Regulatory Commission.
Customers can voice their concerns at the Indiana Utility Regulatory Commission's public hearing at 5 p.m. on Aug. 8, at the Floyd County Public Library in New Albany.
The company said this would be the first rate increase since 2020, and is needed for upgrades and expansion.
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Besides paying the fine, CenterPoint Energy Indiana North pledged to make changes to its operations and conduct training with local first responders in Clark and Floyd counties.
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Duke Energy said it is cutting rates by 16%, which will save the average customer about $26 a month.
Duke Energy is asking state regulators to approve a 15.9% decrease for residential customers.
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The mistake led to more than 100 calls of carbon monoxide issues in Clarksville, Jeffersonville and New Albany around Christmas Eve, hospitalizing at least four people.
State Rep. Rita Fleming confirmed that CenterPoint Energy had hired Minnesota-based Standby Systems.