Initially, a USPS spokesperson blamed the delays on that winter storm that dropped nearly 1 foot of snow in addition to some ice in the Louisville area. But now that the snow has melted, customers are still experiencing the same issues.
From the outside, the USPS regional facility on Gardiner Lane looks like business as usual. However, the back of the building tells a different story: dozens of trailers, some empty and others packed with mail, as well as empty boxes, crates and wooden pallets.
One employee, who asked to remain anonymous, shared a different perspective.
"It's so messed up in here," the employee said. "It's unreal," the employee said. "... It's deeper, it was like this before the weather even came. This post office is packed full of mail, and it's ridiculous."
Glen Williams, an online store owner who uses USPS for shipping, said his packages are still delayed.
"I sent out a number of things after Christmas that still haven't reached their destination," he said. "If they don't get there, I end up refunding my customers and lose both the item and the money."
Williams added that he's now using other carriers, like FedEx, to fulfill orders after hearing about widespread USPS issues from others across the country. He believes staffing problems and low morale are major contributors to the ongoing delays.
Joe Winkle, another USPS customer, expressed frustration over his own late bills.
"I mailed several bills before Christmas, and they haven’t made it to my creditors yet," Winkle said. "Now, I’m paying late fees because of the delays."
In a statement Thursday night, USPS spokesperson Susan Wright said their team is "committed to ensuring ongoing processing of mail and packages" and "constantly monitoring all processing operations.
"The Postal Service understands the importance of every single mailpiece and we will continue to work around the clock to resume normal operations as quickly as possible," Wright said.
Both Williams and Winkle said they've received little to no help from USPS when they inquire about their missing packages. Williams, in particular, said USPS never followed up after opening a case for him.
USPS has directed customers with concerns to reach out through email, X or Facebook. As of now, the delays continue, leaving many Louisville residents frustrated and uncertain about when their mail will arrive.
Related Stories:
- USPS employees show piles of packages, 'total chaos' inside Louisville facility
- Delayed mail delivery in Louisville leaves customers frustrated, searching for answers
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