LOUISVILLE, Ky. (WDRB) -- Images from inside the United States Postal Service's processing center on Gardiner Lane in Louisville shows condition are improving with fewer overflowed bins as residents in the area slowly regain normal mail delivery.
The delays in Louisville stretched on for months, leaving residents frustrated and waiting for deliveries. Some complained about Christmas gifts that came weeks in to 2025, and important mail like prescription medication and bill payments were stuck in limbo.
One employee at the post office filmed a video last month showing a backlog of mail inside the facility, even before the winter weather set in.
"This post office is packed full of mail and it’s ridiculous," the employee said.
Drone footage of the Gardiner Lane facility showed several dozen trailers filled with mail, along with empty crates and pallets behind the post office. The following day, the area was cleared up.
Earlier this month, Art Campos, president of the union representing local postal employees, said the delays began in January due to winter storms, postal workers have been working overtime to resolve the backlog.
"Employees have been working hard to get things back on track," Campos said. "We're getting to a point now where you can see the light at the end of the tunnel."
However, employees said this week that significant issues remain, including broken equipment and new machinery that has yet to be used.
Louisville Postmaster Shoca Moore hasn't replied to numerous requests for an interview, and USPS public relations representatives have also failed to provide answers.
As concerns grow, U.S. Rep. Morgan McGarvey, D-Louisville is set to tour the Gardiner Lane facility next week after hearing from hundreds of constituents.
"The post office saying it's just inclement weather is not good enough here in Louisville," McGarvey said Wednesday. "We've heard about staffing shortages, we've heard about equipment failure and we're asking the post office for answers."
USPS has directed customers with concerns to reach out through email, X or Facebook.Â
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- Mail delays frustrate Louisville residents, businesses as USPS struggles
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