LOUISVILLE, Ky. (WDRB) -- After weeks of major mail delays in Louisville, a union president said things are starting to return to normal.
Art Campos, president of the union representing about 800 local postal workers, said recent delays were not unique to Louisville. The delays, he said, were primarily caused by winter weather, and began around Christmas.
"As you well know, this goes back to where it all began, Christmas through the weather," Campos said.
The United States Postal Service has received numerous complaints from customers, prompting WDRB to investigate the ongoing delays. USPS representatives have declined repeated interview requests from WDRB.
Customers and an employee shared concerns from inside the Gardiner Lane location.
One employee at the post office filmed a video showing a backlog of mail inside the facility, even before the winter weather set in.
"This post office is packed full of mail and it’s ridiculous," the employee said.
In a recent report, WDRB captured drone footage of several dozen trailers filled with mail, along with empty crates and pallets behind the post office. The following day, the area was cleared up.
Campos noted that postal workers have been working overtime to catch up, and there’s now visible progress.
“They’ve been working hard through all this gridlock, but now you can see the light at the end of the tunnel,” he said.
He added that improvements have been made after meetings with management, and the situation is steadily improving.
“People have volunteered for overtime, and others who don’t want to, still understand what we do and are providing service for the customers,” Campos said.
Despite the national scale of the delays, Campos remains optimistic.
“It’s coming to an end,” he said. “Everybody has been working hard. We’re a service, and we deliver for the customer.”
Campos, who has worked for USPS for nearly 30 years, said that while the process has been challenging, it’s been effective in restoring normal operations.
“The process works and has been working for all these years,” he said. “Nothing’s changing as far as Louisville goes.”
WDRB continues to await a response from USPS management for an on-camera interview.
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