Tenants at Louisville storage facility out thousands of dollars after recent break-ins

LOUISVILLE, Ky. (WDRB) — Tenants at KO Storage in Louisville are experiencing constant break-ins, and some feel that the company isn't working to resolve the issue.

Stacey Taylor said she swings by her storage unit every day. Her unit has been broken into three times in less than two months. To her knowledge, nothing was missing after the first two break-ins.

The third break-in happened on Feb.4. Taylor said she believes more than $4,000 worth of equipment and tools that she uses for her cleaning business as well as other items were stolen.

When her unit at KO storage was broken into three years ago, she lost at least $6,000 worth of equipment.

"It makes me feel violated for one," Taylor said. "I don't have a whole lot of stuff because of the last time I got broken into. I pretty much lost a lot of my business. I start buying equipment again and this happens again."

In an email, Brittney Best, KO Storage's Vice President of Operations said they're aware of the break-ins.

"We are part of this community and understand how upsetting and concerning these situations are for our tenants and neighbors. The safety of the people who store with us is important to our team," Best wrote.

Best said that the company has increased security monitoring in various ways.

"These measures include enhanced monitoring, the addition of overnight patrolling security personnel to provide a visible deterrent and increased onsite visits from our leadership team to provide direct oversight and support," she shared.

Taylor said she often parks on a back street near the storage property at night. She said sometimes she sees people on the property after hours when they shouldn't be.

Taylor added that the security guard is not always there. She also said she saw the security guard and other people in a car and a truck at one of the big storage units after hours one night.

Best said that the company is working with law enforcement regarding the issues.

"We work closely with local law enforcement on reported incidents and fully cooperate by providing any available information that may assist their work," Best said. "We also encourage tenants to file reports, so law enforcement has the most complete information possible. Our goal is to be a cooperative partner."

Some units have locks that have been cut from the break-ins. Other units have dented and bent up doors.

Taylor said one day when she was visiting her unit, all the locks on the storage units on one side were on the ground.

"I've called the founder of the company. I've emailed him twice no response. I've called the mayor. I don't know what good that's going to do me," Taylor said. "I've tried to call everybody I know, and nobody wants to help me with this."

Taylor has filed police reports for all the break-ins. She said when she reports the issues to the onsite manager, nothing is done. She has called, left messages, wrote emails, but she said no one has gotten back to her.

There are cameras at the property, and according to Best, the cameras are working.

Taylor asked the onsite manager for security camera video of the break-ins that happened at her unit, but she said she has not received a response back.

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