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The MetroSafe 911 Center in Louisville, Ky. is expanding the "Deflection" program that uses counselors to respond to calls concerning people in mental health crisis. (WDRB Image) Jan. 30, 2024
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A pilot program began in March 2022 to divert calls involving mental health crisis cases to trained operators or counselors.
The program will expand its service hours to 24 hours a day, seven days a week in all eight LMPD divisions beginning Monday, July 1, 2024.
