LOUISVILLE, Ky. (WDRB) -- Low-income residents in Louisville can begin applying for assistance on Nov. 3.

The Low-Income Home Energy Assistance Program is part of Kentucky's Community Action Network. Applications will be accepted on a first-come, first-serve basis through Dec. 12, 2025, or until the money runs out.

The LIHEAP fall subsidy provides eligible households with a one-time benefit, depending on housing category, fuel type used for heating and income level. It can be applied toward home heating cost for electric, natural gas, propane, coal, wood or fuel oil.

"As temperatures drop, so does the burden on many Louisville families trying to stay warm and safe," Mayor Craig Greenberg said in a news release Friday. "The LIHEAP Fall Subsidy is a vital resource that helps ease that burden by providing direct support for energy costs."

Greenberg encouraged all eligible residents to take advantage of the program. 

Subsidy benefits go directly to the household's utility company. Households must meet eligibility requirements, including income eligibility of up to and including 150% of the Federal Poverty Guidelines, according to the release.

The Louisville Metro Office of Social Services is in charge of the program. Appointments are required in advance to apply.

EWRAP Program

Eligible households can also apply for a subsidy to help pay wastewater charges as part of MSD's EWRAP (Emergency Wastewater Rate Assistance Program). Once approved, residents can receive a 30% discount on wastewater charges and the consent decree surcharge. Eligibility includes households at or below 175% of the federal poverty guidelines, with proof of an active utility account with the Louisville Water Company and MSD.

The enrollment period is for new and renewing MSD discount program clients.

MSD Senior Discount

MSD clients 65 years of age or older with a gross household income of $40,000 or less per year may also be eligible for MSD's Senior Citizen Discount Program. Residents should submit their MSD bill with LIHEAP documentation to see determine if they apply for the MSD discount program.

For more details about the MSD Discount Programs, visit https://louisvillemsd.org/paymybill.

How to Apply

A toll-free automated appointment system is available 24 hours a day, seven days a week to schedule an in-person appointment at one of seven locations. The automated scheduler will provide details about these locations as well as eligibility and required documentation. 

The number for the automated scheduler for Jefferson County residents is 502-991-8391. Appointments can also be scheduled online by CLICKING HERE. 

Eligibility

  • Jefferson County households within 150% of 2025-26 federal poverty guidelines
  • Must be responsible for home heating costs or pay heating costs if utilities are included as an undesignated portion of rent.
  • LIHEAP Subsidy is a one-time benefit. You do not need to have a past-due balance or disconnect notice to be eligible.

Documentation

  • Proof of all household income for the preceding month (Social Security Award letter, pay stubs, etc. or proof of $0 income). Note: Zero Income forms are available at the Office of Social Services main office at 701 W. Ormsby Ave., Suite 201, as well as the seven LIHEAP locations listed here.
  • Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
  • Most current heating bill; or statement from your landlord if heating expenses are included in your rent; or statement from your utility company if you participate in a pre-pay electric program. Please bring the account number and name on the account for all heating fuel sources and electricity.

For MSD's EWRAP program, you will need proof of an active utility account with Louisville Water Company and MSD. (i.e. named customers with MSD, receiving metered water service for a property used solely for residential purposes, and owned or leased by the customer as principal residence).

For more information about this process on how to apply for LIHEAP or the MSD discount programs, contact Metro311 by dialing 311 or 502-574-5000. Questions can also be emailed to metro.call@louisvilleky.gov.

Customer service and a live chat is also available at www.louisvilleky.gov/metrocall.

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