LG&E, Spectrum warn customers of scammers posing as sales people in Louisville

LOUISVILLE, Ky. (WDRB) -- Scammers are trying to trick homeowners around Louisville this summer.

LG&E sent a message to customers warning them about scammers going door-to-door trying to get homeowners to purchase solar panels. Those scammers are posing as LG&E employees.

"What we want our customers to know is that we are not affiliated with any companies that do direct marketing sales for residential rooftop solar systems," said Liz Pratt, LG&E and KU spokesperson.

But the scams are not just in-person.

"We will never contact them directly and demand payment or ask for payment," Pratt said. "We will never contact them directly to request banking or credit card information."

LG&E encourages people who believe they are being scammed to call the official LG&E number at (502) 589-1444 or 800-331-7370.

Spectrum Cable is also dealing with scammers. People are receiving phone calls from random numbers claiming they need to up their service or risk losing their promotions.

Spectrum said it will never ask customers to pay with gift cards or wire money. People should always call back an official number on a statement or from the official website. People shouldn't respond to a texted number.

While scams can increase in the summer and winter, LG&E said customers need to be on-guard all year.

"Throughout he year whether it is in-person or by phone or by email, we will share with our customers tips on how to recognize if someone maybe claiming to be with LG&E and KU or not and it may potentially be a scam attempt," Pratt said.

Consumers can report complaints to the Kentucky Attorney General by clicking here.

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