LOUISVILLE, Ky. (WDRB) — Louisville residents continue to face significant mail delays, prompting growing frustration and renewed scrutiny of the United States Postal Service (USPS).

WDRB Investigates has received numerous complaints and sought answers directly from postal officials, but transparency remains an issue.

Charles Tharp, a Louisville resident, said delays have disrupted bill payments and other essential mail services.

"It's ridiculous," Tharp said. "A lot of times, you don’t get your bills and stuff until two weeks later, then it could be late."

Amid mounting concerns, U.S. Rep. Morgan McGarvey toured Louisville’s main post office to assess the situation. However, media access was restricted, and no cameras were permitted inside.

McGarvey met with USPS leadership but expressed disappointment over the agency’s lack of openness. His office says McGarvey met with these USPS employees in leadership and management.

  • Frank Veal, Sr. Director Division Processing Operations, Central Division
  • Lorenzo Morris, Plant Manager (A), Louisville Processing & Distribution Center (temporarily in Louisville)
  • Michael Gordon, Government Liaison Director
  • Manuel Cruz, Senior Executive Advisor, Performance Excellence
  • Jill Schaffer, Customer Relations Manager, KY-WV District (Louisville)
  • Chad Way, District Manager, KY-WV District
  • Ashley Motta, Government Relations Representative

"I don’t feel USPS has been transparent about these delays," McGarvey said. "They should have been better about that. The nice thing about today is they admitted it, but let’s be transparent moving forward."

USPS has previously attributed the delays to inclement weather but assured the congressman that conditions were improving. However, McGarvey said longstanding issues extend beyond weather disruptions.

"They’re still talking about weather," McGarvey said. "We did have some bad weather here, but anyone in Louisville knows that’s not the only problem. Honestly, what you’re looking at is decades of disinvestment in the postal service."

McGarvey said USPS officials acknowledged being significantly behind in January and admitted to diverting trailers full of mail to other locations before sending them to Louisville.

Employees who contacted WDRB Investigates shared concerns about working conditions and provided photos of overflowing bins of undelivered mail. A picture from Friday showed a clean-up post office.

McGarvey also noted deficiencies in employee facilities, citing inadequate breakroom conditions and poor lighting.

"The breakroom they have for employees is not adequate, the lighting is not adequate," McGarvey said.

Meanwhile, residents like Tharp are adjusting to the ongoing delays by reducing their reliance on USPS services.

"I’m mailing a rebate today," Tharp said. "We’ll see how long it takes to get there."

Susan Wright, a Strategic Communications Specialist with U.S. Postal Service Corporate Communications issued a statement.

"The Postal Service has been working around the clock to address recent service delays in the Greater Louisville, Kentucky area. We apologize for any inconvenience you may have experienced. The region has made significant strides in service recovery. We appreciate your patience as we achieve the level of service you expect and deserve. Customers are encouraged to visit our Service Alerts page at Service alerts - Newsroom - About.usps.com for up-to-date information on service impacts."

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